Discovery+ doesn't advertise a formal refund policy, but the billing team does review requests case by case, especially for accidental renewals, duplicate charges, or service issues. This guide shows you exactly how to ask, what to include, and where to go if you subscribed through a third party.
Before You Start
First, figure out who actually charged you. This decides where your refund request goes.
- Billed by Discovery+ directly (credit card or PayPal on discoveryplus.com): contact Discovery+ support.
- Billed by Apple: request through Apple's reportaproblem.apple.com.
- Billed by Google Play: request through play.google.com/store/account.
- Billed by Amazon or Prime Video Channels: request through Amazon's Your Memberships page.
- Billed by Roku: request through your Roku account subscription page.
Check your bank or card statement for the merchant name if you're not sure. Discovery+ direct charges usually show as "DISCOVERY+" or "WBD DISCOVERY+."
Step-by-Step: Request a Refund from Discovery+
If you were charged directly by Discovery+, here's how to submit your request.
- Go to the Discovery+ Help Center request form.
- Enter the email address tied to your Discovery+ account.
- Under Subject, write something clear like "Refund request for accidental renewal" or "Refund for duplicate charge."
- In the Please choose your issue below dropdown, select Billing & Payments.
- In the description, include: the charge date, the amount, the last four digits of your card (if relevant), and a short reason for the refund.
- Attach a screenshot of the charge if you have one. This speeds things up.
- Submit the form. You'll get a confirmation email with a ticket number.
Most people hear back within 24 to 72 hours. If you don't, reply to the ticket email to bump it.
Check whether your purchase is still within the return window.
Cancel Before You Ask for a Refund
Canceling and refunding are two different things. If you haven't already, cancel first so you don't get billed again while support reviews your ticket.
- Sign in at discoveryplus.com.
- Click your profile icon and go to Account.
- Select Manage Plan or Cancel Plan.
- Confirm the cancellation. You'll keep access until the end of the current billing period.
More detail is on the Discovery+ cancellation help page.
Refund Rules to Know
| Situation | Refund Likely? |
|---|---|
| Charged today, haven't watched anything | Yes, if requested quickly |
| Duplicate or double charge | Yes, almost always |
| Free trial rolled into paid, cancelled within a few days | Often yes, case by case |
| Annual plan, several months in | Partial refund sometimes offered |
| Ongoing technical issues you reported | Usually yes, sometimes as a credit |
| Just changed your mind, watched content | Unlikely |
Discovery+ terms state that fees are generally non-refundable, but the support team has discretion to issue goodwill refunds. Always ask, and be polite and specific.
Refunds Through Third-Party Billers
Discovery+ can't refund a charge it didn't process. Use the right channel:
- Apple: Go to reportaproblem.apple.com, sign in, find the Discovery+ charge, and select Request a refund.
- Google Play: Open play.google.com, go to Payments & subscriptions, find Discovery+, and choose Report a problem.
- Amazon: Go to Your Memberships & Subscriptions, select Discovery+, and use Cancel Channel or contact Amazon support for a refund.
- Roku: Sign in at my.roku.com, open your subscription, cancel, then contact Roku support for a refund review.
Apple and Google approve most first-time refund requests automatically if you ask within a few days of the charge.
Tips to Improve Your Chances
- Ask within 48 hours of the charge if possible. The sooner, the better.
- Mention whether you've actually streamed anything. If you haven't, say so.
- Reference the ticket number in any follow-up email.
- If your first request is denied, reply and ask a supervisor to review it. Be calm and specific about why you feel the refund is fair.
- If Discovery+ refuses and you truly believe the charge was unauthorized, you can dispute it with your card issuer as a last resort.
Common Problems
"I can't log in to submit the form." You don't need to be logged in. The request form is public. Just use the email tied to your billing account.
"I was charged after I cancelled." Include the cancellation confirmation email in your refund request. This is usually approved.
"My account is bundled with Max." If you have a Max subscription that includes Discovery content, your refund request goes through Max support, not Discovery+.
