Does MGM Plus offer refunds?

MGM Plus doesn't publish a written refund policy, but its support team commonly refunds accidental renewals and unused billing periods if you contact them quickly. Approval is at their discretion.

How do I contact MGM Plus for a refund?

Call 1-888-364-9511 or submit a request through the contact form at mgmplus.com/contact. Phone is usually faster for billing issues.

Can I get a refund if I subscribed through Amazon Prime Video Channels?

Yes, but you need to request it from Amazon, not MGM Plus. Cancel the channel in Your Memberships & Subscriptions, then chat with Amazon Customer Service to request the refund.

How do I get a refund on an Apple or iPhone MGM Plus subscription?

Go to reportaproblem.apple.com, sign in with your Apple ID, find the MGM Plus charge, and choose Report a Problem. Apple typically responds within 48 hours.

Will I get a prorated refund if I cancel mid-month?

No. MGM Plus cancellations take effect at the end of the current billing period, and you keep access until then. No partial refund is issued for the unused days.

What if MGM Plus refuses my refund?

You can dispute the charge with your bank or card issuer as a last resort. Be aware this may result in your MGM Plus account being closed permanently.

MGM Plus Refund Guide: Get Your Money Back (2026)

MGM Plus doesn't advertise a formal refund policy, but you can often get your money back for an accidental renewal or an unused billing period if you ask quickly. The exact path depends on where you signed up.

This guide walks you through refund requests for direct MGM Plus subscribers and for people billed through Amazon, Apple, Roku, Google, or your TV provider.

Before You Start

Gather a few details before contacting support. Having these ready speeds up the process:

The email address on your MGM Plus account
The date of the charge you want refunded
The last four digits of the payment card used (or your Amazon/Apple ID)
Whether you've streamed anything during the current billing cycle

Refunds are much easier to get if you haven't watched content since the charge posted. If you cancel and request the refund within a day or two of the renewal, your odds go up significantly.

Step-by-Step: Refund for a Direct MGM Plus Subscription

If you subscribed at mgmplus.com and pay MGM Plus directly, follow these steps.

Sign in to your account at mgmplus.com and cancel auto-renewal first. Go to your profile icon, choose Account, then Cancel Subscription. This prevents another charge while you're waiting.
Open the MGM Plus contact form and choose the billing or refund category.
Explain that you'd like a refund for the most recent charge. Mention that you didn't intend to renew, or that you haven't used the service during this billing period.
Include the charge date, amount, and the email on the account.
Submit the form and wait for a response, usually within 1 to 3 business days.

If you'd rather talk to someone, call MGM Plus customer service at 1-888-364-9511. Phone tends to be faster for billing disputes.

Refund Eligibility CheckerCheck whether your purchase is still within the return window.

Check whether your purchase is still within the return window.

Step-by-Step: Refund If You Subscribed Through a Third Party

MGM Plus can't refund a charge it didn't collect. If your receipt says Amazon, Apple, Roku, Google, or a cable provider, you need to go through them.

Amazon Prime Video Channels

Go to Your Memberships & Subscriptions on Amazon.
Find MGM Plus under Prime Video Channels and cancel it.
Contact Amazon Customer Service through chat and ask for a refund on the most recent charge. Amazon often refunds unused Channels subscriptions.

Apple (iPhone, iPad, or Apple TV)

Go to reportaproblem.apple.com and sign in with your Apple ID.
Find the MGM Plus charge and select Report a Problem.
Choose a reason like "Didn't mean to purchase" and submit.

Apple reviews refund requests case by case, usually within 48 hours.

Roku Pay

Sign in at my.roku.com and cancel the MGM Plus subscription.
Roku's official policy is no refunds for subscription purchases, but you can still email Roku billing support to request one. Success isn't guaranteed.

Google Play (Android, Google TV)

Go to play.google.com/store/account/subscriptions.
Cancel MGM Plus.
Use the Request a refund option next to the order, or contact Google Play support.

YouTube TV, Cable, or Satellite Add-On

Contact your provider directly. Refunds depend on their internal policy.

MGM Plus Refund Policy at a Glance

Situation	Refund Likely?	Where to Ask
Accidental renewal, no viewing	Yes, if requested fast	MGM Plus support or billing platform
Cancelled but still charged	Yes	Your billing platform
Mid-cycle cancellation	No, access continues to period end	N/A
Free trial converted to paid	Sometimes	Contact within 24 to 48 hours
Duplicate charge	Yes	Billing platform

If your refund request is denied and you were charged for a service you didn't authorize, you can dispute the charge with your bank or credit card issuer. Do this only as a last resort, since it can permanently close your account.

Tips for a Faster Refund

Act within 48 hours of the charge. Requests made within a couple of days of billing get approved far more often.
Don't stream anything after you request the refund. Any viewing activity gives support a reason to decline.
Be polite and specific. State the exact charge date and amount. A short, factual message works better than a long complaint.
Keep records. Save your cancellation confirmation email and any support ticket numbers.
If you're calling 1-888-364-9511, call during US business hours for shorter wait times.

For questions about your account status, refunds, or supported devices (iPhone, iPad, Android, Apple TV, Roku, Fire TV, Google TV), the MGM Plus Help Center has current information.