Find out how to cancel, return,
or get your money back
We've done the research so you don't have to. Simple, straightforward guides for cancellations, returns, refunds, warranty claims, and side-by-side brand comparisons — all in one place.
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Simple Process
How ExitPolicy Works
From finding the right guide to getting your issue resolved. Three steps, no confusion.
Find Your Brand
Use the search bar or browse by category. Cancellations, returns, warranties, refunds and more are all covered.
Follow the Guide
Read our verified, step-by-step instructions. Each guide includes contact details and deadlines.
Get Results
Cancel successfully, receive your refund, or get your warranty claim approved. You will always know exactly what to do.
Expert Advice
Pro Tips Before You Start
These strategies improve your success rate for cancellations, returns, and refund claims.
Save Every Confirmation
Screenshot your account status before and after any cancellation or return. Always request a written confirmation email. Verbal commitments are unenforceable and hard to prove later.
Act Within Deadlines
Return windows are typically 14–30 days. Subscriptions usually continue until end of billing cycle. Warranty claims must be filed before the coverage period expires.
Contact in Writing First
Use email or live chat because they create a timestamped paper trail. If you must call, follow up right after with an email recap: "Confirming our call today regarding..."
Escalate When Denied
Ask for a supervisor after a first refusal. Mentioning the Better Business Bureau, CFPB, or your state attorney general's office often resolves disputes quickly.
Use Chargeback as Last Resort
Credit card chargebacks are a powerful consumer protection tool. You typically have 60 to 120 days to file a dispute, but only go this route after the merchant has refused to help you directly.
Know Your Legal Rights
EU residents have a 14-day cooling-off period on most purchases. US consumers can file complaints with the FTC or state attorneys general for unresolved disputes.
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Set my timersAbout ExitPolicy
The #1 Directory for Consumer Guides
ExitPolicy brings together verified, step-by-step guides for cancellations, returns, warranties, and refunds across hundreds of brands. Whether you need to cancel Netflix, return an Amazon order, claim an Apple warranty, or dispute a ChatGPT charge, we have the exact steps.
500+ Brand Guides
Cancellation, return, refund, warranty guides and side-by-side brand comparisons — all in one place.
Regularly Updated
Brand policies change frequently. Our guides are verified and updated to reflect the latest terms and processes.
Free & Independent
No brand partnerships, no affiliate deals, no hidden agendas. Just honest, accurate consumer guides.
Trusted by Consumers
Thousands of readers use ExitPolicy every day to resolve issues with Netflix, Amazon, Apple, and hundreds more.
Verified & Independent
No brand affiliations. No hidden fees.
About Us
What is ExitPolicy?
ExitPolicy is a free, independent consumer resource that compiles verified, step-by-step guides for cancelling subscriptions, returning products, claiming warranty repairs, and securing refunds across hundreds of brands worldwide.
We started ExitPolicy because getting out of a service or resolving a consumer dispute should never feel like a maze. Companies invest heavily in making cancellation difficult. We invest in making it easy. Every guide is researched directly from official brand policies, consumer protection laws, and verified user experiences, then checked regularly for accuracy.
- Guides for 500+ brands across 4 categories
- Covers cancellation, returns, warranties and refunds
- Verified against official brand policy pages
- Updated whenever policies change
- 100% free with no account required
The Difference
What You'll Read Everywhere
vs. Our Practical Advice
Most how-to sites are vague, outdated, or quietly working for the brands they're writing about. ExitPolicy is built on a different principle: you deserve the whole truth, not a watered-down version.
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Generic instructions like "go to settings and cancel"
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Exact menu paths, button names, and screenshots where needed
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No mention of hidden fees, auto-renewals, or cooling-off traps
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We flag every known trap and how to avoid it
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Outdated guides that have not been reviewed in years
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Last verified date on every guide, updated when policies change
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Affiliate links to sign up for services they are teaching you to leave
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Zero affiliate relationships and no incentive to keep you subscribed
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Got Questions?
Frequently Asked Questions
Everything you need to know about cancellations, returns, refunds, and consumer rights.
How do I cancel a subscription service?
Most subscription services allow cancellation through your account settings under "Billing" or "Subscription". Navigate there, click Cancel, and follow the prompts. Always request a confirmation email as proof. If you cannot find the option, contact customer support via chat or email. They are legally required to provide a cancellation method.
What is the standard return policy for online purchases?
Most online retailers offer 14 to 30 day return windows. Items must typically be unused, in original packaging, and accompanied by your order confirmation. Exceptions apply to digital goods, perishables, and customised items. Always check the specific brand's return policy before purchasing. Our guides have the exact steps for each retailer.
Can I get a refund after cancelling a subscription mid-cycle?
It depends on the service. Many subscriptions are non-refundable for the current billing period, but some providers (like Apple, Google Play, and Amazon) offer pro-rata refunds or 14-day grace periods. Under EU consumer law, you're entitled to a full refund if you cancel within 14 days of your initial purchase.
What are my rights if a product breaks within the warranty period?
If a product fails during its warranty period due to manufacturing defects, you're typically entitled to a free repair, replacement, or refund. Keep your receipt and register the product when possible. Contact the manufacturer first — if they refuse, escalate to your credit card company or a consumer protection agency.
What's the difference between a refund and a chargeback?
A refund is issued directly by the merchant and should always be your first step. A chargeback is a forced reversal initiated through your bank or credit card company when a merchant refuses a legitimate refund. Chargebacks are a powerful consumer protection tool and you typically have 60 to 120 days to file a dispute, but use them as a last resort to avoid being blocked by the merchant.
How long does a refund typically take to process?
Refund timelines vary by method: store credit is usually instant, PayPal or digital wallet refunds take 1–3 business days, credit card refunds take 5–10 business days, and bank transfer refunds can take up to 14 business days. If a refund is overdue, contact both your bank and the merchant simultaneously.