Fubo's terms say subscription fees are non-refundable, but the support team routinely issues refunds or account credits when customers ask, especially for accidental renewals, unused time, or serious streaming problems. The trick is knowing how to reach a real person and how to frame your request.
This guide walks you through the exact steps to request a refund, what usually qualifies, and how to strengthen your case if the first agent says no.
Before You Start
Gather this information before you contact support:
- The email address on your Fubo account
- The date of the charge you want refunded
- The amount charged
- The payment method used (card, PayPal, Apple, Google, Roku, Amazon)
- A short reason for the refund (didn't use it, forgot to cancel, service issues, duplicate charge)
If you were billed through Apple, Google Play, Roku, or Amazon, Fubo cannot refund you directly. You'll need to request the refund from that platform instead.
Step-by-Step: Request a Refund from Fubo
Cancel your subscription first. Sign in at fubo.tv, click your profile icon, go to Account, then Subscription & Billing, and select Cancel Subscription. This stops future charges while your refund is reviewed.
Open the Fubo Help Center. Go to support.fubo.tv and sign in with the same email as your Fubo account.
Start a support request. Use the chat icon in the bottom-right corner (fastest option) or submit a ticket at support.fubo.tv/hc/en-us/requests/new. Chat typically connects you with an agent within a few minutes during US business hours.
Ask clearly for a refund. Say something like: "I was charged on [date] for $[amount]. I'd like to request a refund because [reason]. My account email is [email]." Keep it short and factual.
Escalate if needed. If the first agent offers only a partial credit or refuses, politely ask them to escalate to a supervisor or the billing team. Reference your account tenure and any service problems you experienced.
Watch for the refund. Approved refunds usually post to your original payment method within 5 to 10 business days. Account credits show up immediately under Subscription & Billing.
Check whether your purchase is still within the return window.
When Fubo Typically Grants Refunds
| Situation | Refund Likelihood |
|---|---|
| Accidental renewal, no usage after billing | High |
| Duplicate or double charge | Very high (automatic) |
| Free trial converted, canceled within 1 to 3 days | Medium to high |
| Ongoing streaming or channel issues documented in tickets | Medium |
| Canceled mid-cycle, want prorated refund | Low to medium |
| Charge older than 30 days | Low |
| Billed through Apple/Google/Roku | Not handled by Fubo |
Refunds for App Store and Third-Party Billing
If your receipt says Apple, Google, Roku, or Amazon, use these instead:
- Apple: Go to reportaproblem.apple.com, sign in, find the Fubo charge, and click Report a Problem.
- Google Play: Go to play.google.com, open Account > Order History, and click Request a refund next to Fubo.
- Roku: Roku's policy is that all charges are final, but you can email billing.support@roku.com to ask.
- Amazon: Go to your Memberships and Subscriptions page on Amazon and use the Contact Us link.
Tips to Improve Your Chances
- Ask within a few days of the charge. The sooner you ask, the more likely you'll get the full amount back.
- Be polite but direct. Agents have discretion to issue goodwill refunds, and tone matters.
- Mention specific issues. If Fubo dropped a channel you subscribed for (a common complaint), say so. Content changes are a strong reason for a refund.
- Ask for credit if refund is denied. Fubo often offers account credit even when they won't reverse a charge. You can use it if you resubscribe later.
- Keep the chat transcript. Fubo emails you a copy of your support conversation. Save it in case you need to dispute the charge with your bank.
If Fubo Refuses
You still have options. Dispute the charge with your credit card issuer as an unauthorized or unwanted recurring charge, especially if you canceled and were still billed. Include your cancellation confirmation email and any support transcripts. Most major card issuers side with the customer for recent subscription charges.
