Canceling your ElevenLabs subscription takes about a minute from your account dashboard. This guide walks you through the exact clicks, explains what happens to your leftover characters, and covers refund eligibility.
Before You Start
Make sure you're logging in with the same email tied to your paid plan. If your team pays through a Workspace, only the workspace admin can downgrade or cancel the plan.
Also check whether you subscribed directly on elevenlabs.io or through a third party like an app store. Subscriptions purchased through Apple or Google must be canceled in those stores, not on the ElevenLabs website.
Step-by-Step: Cancel ElevenLabs on the Web
- Go to elevenlabs.io and sign in to your account.
- Click your profile icon in the bottom-left corner of the sidebar.
- Select Subscription from the menu.
- Scroll to your current plan and click Change Plan (or Manage Subscription).
- Choose the Free tier at the bottom of the plan list, or click Cancel Subscription if that option shows directly.
- Confirm the downgrade when prompted. You'll see a confirmation that your plan will end on the next renewal date.
ElevenLabs will send a confirmation email. Keep it in case you need proof later. You can also verify by returning to the Subscription page, which should now show your renewal date replaced with an end date.
What Happens After You Cancel
Your paid features stay active until the end of the billing period you already paid for. After that, your account drops to the Free tier automatically. You keep access to your voice library, projects, and generated audio, but monthly character allowances reset to the Free limit (10,000 characters per month).
Custom Instant Voice Clones and Professional Voice Clones remain on your account, but you may lose the ability to generate new audio with them if they exceed Free tier limits.
Check whether your purchase is still within the return window.
Refund Policy
ElevenLabs generally does not issue refunds for partial months or unused character quotas. Their terms of service state that subscription fees are non-refundable once billed.
Exceptions can happen if you were double-charged, billed after canceling, or ran into a technical issue that prevented you from using the service. In those cases, contact support through the in-app chat or help center and explain the situation.
If you cancel mid-month, don't expect a prorated refund. Use up your character quota before your billing date to get full value.
Cancel a Subscription Bought Through an App Store
If you subscribed via the iOS app:
- Open Settings on your iPhone.
- Tap your name, then Subscriptions.
- Select ElevenLabs and tap Cancel Subscription.
For Google Play:
- Open the Google Play Store app.
- Tap your profile icon, then Payments & subscriptions > Subscriptions.
- Select ElevenLabs and tap Cancel subscription.
Plan Comparison
| Plan | Monthly Price | Characters/mo |
|---|---|---|
| Free | $0 | 10,000 |
| Starter | $5 | 30,000 |
| Creator | $22 | 100,000 |
| Pro | $99 | 500,000 |
| Scale | $330 | 2,000,000 |
| Business | $1,320 | 11,000,000 |
Annual billing gets you roughly two months free compared to paying monthly.
Tips and Common Problems
You don't see a Cancel button. ElevenLabs sometimes hides the direct cancel link. Click Change Plan instead and pick Free at the bottom of the plan list. That's the same as canceling.
You're on an annual plan. You can still cancel renewal, but you'll keep access for the remainder of the year you already paid for. There's no automatic refund for the unused months.
You're an admin of a Workspace. Downgrading affects everyone on the team. Move team members to another workspace first if you want to preserve their access.
Payment failed but you were still charged. Check your bank statement for the actual charge before contacting support. Some pending authorizations drop off within a few days.
You want to pause instead of cancel. ElevenLabs doesn't offer a pause option. Your only choices are downgrading to Free or canceling entirely, then resubscribing later when you need it.
Before canceling, generate any high-value audio you still need. Once you drop to Free, character limits kick in immediately at the next billing cycle, and any usage-based features like Projects may become restricted.
