HBO Max is now called Max, but the cancellation process works the same way. This guide walks you through canceling directly on Max.com and through every third-party biller, including Apple, Google Play, Roku, Amazon, and cable providers like Xfinity and DIRECTV.
Before You Start
First, find out who bills you. Sign in at Max.com, click your profile icon, and go to Account. Look under Subscription for a line that says something like "Billed through Apple" or "Billed through Roku." If it just says a credit card, you're billed directly by Max.
If you signed up through Apple, Google, Roku, Amazon, or a TV provider, canceling on Max.com won't stop the charges. You must cancel with whoever bills you.
Cancel Directly on Max.com
Use this method if Max charges your card or PayPal directly.
- Go to Max.com and sign in on a web browser (the mobile app doesn't always show the cancel option).
- Click your profile icon in the top right corner.
- Select Account from the dropdown menu.
- Scroll to the Subscription section and click Manage Subscription.
- Click Cancel Subscription.
- Follow the prompts and confirm your cancellation.
You'll get a confirmation email. Your access continues until the end of your current billing cycle.
Track your trial deadline and cancel before you get charged.
Cancel Through Third-Party Billers
If your subscription was purchased through a device store or provider, follow the matching method below.
App Stores and Device Platforms
Apple (iPhone, iPad, Apple TV): Open Settings, tap your name, then Subscriptions. Select Max and tap Cancel Subscription.
Google Play (Android): Open the Google Play Store app, tap your profile icon, then Payments & subscriptions > Subscriptions. Select Max and tap Cancel subscription.
Roku: From the Roku home screen, highlight the Max channel, press the ***** button on your remote, choose Manage subscription, then Cancel subscription.
Amazon Appstore / Prime Video Channels: Go to Amazon's Your Memberships page, find Max, and click Cancel Subscription.
Samsung TV: Open Samsung Checkout on your TV, sign in, go to My Subscriptions, select Max, and cancel.
Xumo: Contact Xumo support or manage the subscription through your linked account provider.
Internet, Mobile, and TV Providers
If Max is bundled with your cable, internet, or phone plan, you'll cancel through that provider's account portal or by calling them.
| Provider | Where to Cancel |
|---|---|
| AT&T | Sign in at att.com > My Account > Manage Add-ons |
| Cox | Sign in at cox.com > My Services > Manage Subscriptions |
| DIRECTV | directv.com > My Account > Manage Package |
| DoorDash | DashPass settings in the DoorDash app |
| Hulu | hulu.com/account > Manage Add-ons |
| Optimum | optimum.net > My Services |
| Spectrum | spectrum.net > Services > TV |
| Verizon | verizon.com/myverizon > Add-ons & Apps |
| Xfinity (Comcast) | xfinity.com > My Account > Services |
| YouTube / YouTube Primetime Channels | youtube.com/paid_memberships |
| Sling TV | sling.com > My Account > Subscription |
| Prime Video Channels | amazon.com/gp/video/settings |
For any provider not listed, log in to your account portal and look under add-ons, subscriptions, or streaming services.
Refunds and Billing Timing
Max generally doesn't offer prorated refunds for partial months. Once you cancel, you keep access until the end of the paid period, then the account switches to a free profile you can reactivate later.
If you were charged after canceling or believe the charge was a mistake, contact Max Help directly. For third-party billing, request refunds through the biller (Apple, Google, Roku, etc.).
Common Problems and Fixes
"I don't see a Cancel button." You're probably billed through a third party. Check your subscription details for the billing source.
"I canceled but got charged again." Confirm you canceled with the correct biller. A confirmation email from Max only covers direct billing. If Apple, Roku, or your cable company handles billing, the charge continues until you cancel there.
"The app won't let me cancel." Use a web browser at Max.com instead. The mobile apps sometimes hide the account management options.
Pause instead of cancel. Max doesn't offer an official pause feature, but you can downgrade to the ad-supported tier to save money without losing your watchlist and profiles.
What Happens After You Cancel
Your profile, watchlist, and viewing history are saved for a period after cancellation. If you resubscribe within about six months, everything is usually still there. After that, your data may be deleted.
